One price for the whole team.
Both plans cover every agent on your Zendesk account.
They differ in how many numbers agents may send from, in templates and quiet hours, which are on Pro, and in the support response target.
Starter
- Up to 2 sending numbers
- Two-way SMS and MMS from every ticket
- Consent history, diagnostics
- Move a conversation to another ticket, with an audit note
- Unlimited agents
- Support: first reply within two business days
Pro
Most teams- Up to 15 sending numbers
- Everything in Starter
- Templates with variables
- Quiet hours
- Per-brand/group default number Coming soon
- CSV export Coming soon
- Support: first reply within one business day
14-day free trial of the full Pro plan. During the trial, support's first reply comes within two business days, as on Starter.
Twilio bills messages and numbers to your own Twilio account; TextSend adds nothing per message.
What 25 agents cost
Per month. TextSend is priced per Zendesk account, so the bar doesn't grow when you hire.
Billing details
- Trial
14 days of the full Pro plan, starting when you install.
Limited to one trial per Zendesk account, subject to the Zendesk Marketplace's cooldown policy on repeat trials.
Support's first reply comes within two business days during the trial. Payment is taken through the Zendesk Marketplace checkout when the trial ends.
- Billed by
- TextSend, through the Zendesk Marketplace checkout. Your card is charged through Stripe, in TextSend's own Stripe account.
- Twilio costs
- Separate. Messages, numbers and A2P 10DLC registration are billed by Twilio under your own Twilio account.
- Sending number
A Twilio number turned on in Settings for agents to send from.
A number you turn off after setup keeps receiving and doesn't count; a number never turned on isn't connected to TextSend.
- Changing plan
Change plan in your Zendesk app subscription settings.
The amount shown at checkout and on your invoice is what you pay, including any prorated credit or charge.
TextSend applies the new plan's number limit at its next daily billing check after Zendesk reports the change.
After a downgrade, the most recently set up numbers above the new limit keep receiving but cannot send until enough are turned off.
- Taxes
Prices are in US dollars.
Sales tax or VAT is calculated at checkout by Stripe Tax wherever TextSend is registered to collect it, and is shown on your invoice.
- Refunds
On request within 14 days of the account's first charge, every charge from those days is refunded in full, together, once per account.
A charge made in error or duplicated is refunded at any time.
A refund other than to correct an error or a duplicate cancels the subscription; uninstall the app to stop further charges. Email support@textsend.app.
TextSend issues refunds itself, through Stripe.
- Cancelling
Uninstall the app in Zendesk Admin Center: that is the cancellation Zendesk documents for a Marketplace subscription.
Billing stops according to the Zendesk Marketplace's own billing rules. Uninstalling also starts deletion of your data on the schedule on the security page.
Pricing questions
Is there a per-agent fee?
Why not use Zendesk Text?
Zendesk Text only works on tickets that started as a text, and it can't send MMS.
Agents can't switch an email or phone ticket to SMS. TextSend works on those tickets, through your own Twilio account and numbers.
What does a text cost?
Whatever Twilio charges your account for it.
TextSend adds nothing per message; the composer shows the segment count before you send so the Twilio cost isn't a surprise.
Which plan do I need?
Starter if up to 2 sending numbers are enough and agents write each message fresh.
Pro if you need up to 15 sending numbers, or saved templates and quiet hours, which are on Pro.