Support
Email is the channel. Reply targets are one business day on Pro and two business days on Starter; they are targets, not a contractual SLA.
support@textsend.appBefore you write
- Open TextSend's Diagnostics tab. A failing check names the fix.
- If a message was refused, note the error code shown under Technical details.
- Check the docs for setup steps, A2P 10DLC and consent.
What to include
- Your Zendesk subdomain and plan
- The error code and the time it happened
- Which screen: ticket sidebar, Settings or Diagnostics
- A screenshot with phone numbers and message text removed
Never send Twilio credentials, real phone numbers or message bodies. We don't need them and don't want them.
Security issues
Report a suspected vulnerability or credential exposure to support@textsend.app with the subject line “Security”, so we can find it.
Vulnerability reportingResponse targets
- Pro
- First reply within one business day
- Starter and trial
- First reply within two business days
- Business hours
- Monday to Friday, 9am to 5pm US Eastern time, excluding US federal holidays
- Service status
- https://textsend.app/status/, and its incidents in the Atom feed. For the services TextSend relies on, see Twilio status and Zendesk status.